Truly listening and being heard is far from simple, even between people who care about each other. This revised bestseller from experienced therapists analyses how any conversation can go off the rails and provides essential skills for building mutual understanding. Thoughtful, witty, and empathic, the book is filled with vivid examples, easy-to-learn techniques, and practical exercises for working through tough emotions and navigating differences of all kinds.
This third edition also reflects the huge impact of technology and social media on relationships, and gives advice for talking to loved ones across social and political divides.
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