Frequently
Asked Questions
Introduction
Privacy
Shopping Security
How to Order an Item
Shopping Cart Problems
How to Search for a Title
Payment Options
Returns
Book Availability
& Information
Delivery Information
Pricing & GST
PB&M Mailing List
Contact Us
Introduction to Paulinebooks.com.au
Welcome to Pauline Books &
Media Online! Whether you are looking for a particular
title or just browsing around, we hope you find
the website a useful service.
The range of titles on the website
represents the majority of titles available in
our Sydney book centre, most of which are also
available in our Melbourne and Adelaide book centres
(click here
for street locations), however, we are able to
order titles on request.
Please check our site regularly
or subscribe to one of our PB&M mailing
lists to see the newest titles available,
our featured titles as well as the latest news
and events.
Thank you for visiting Pauline
Books & Media Online!
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Privacy
Paulinebooks.com.au respects
your right to privacy under the Privacy Act 1988
and complies with the national privacy principles
in respect of the collection of personal information
from individuals.
The information
we collect
On our website, you can order products, subscribe
to one of our mailing lists, or submit customer
book reviews. The sort of personal information
that may be collected from these pages includes
your name, address, email address, telephone number,
fax number, credit card information and information
about your areas of interest.
For further information, please
see our privacy
policy.
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Shopping Security
At Paulinebooks.com.au we consider
the security of your information to be of paramount
importance. We have implemented security measures
designed to provide the peace of mind you should
expect when purchasing goods over the Internet.
When you place an order, our secure server uses
SSL (Secure Sockets Layer) to connect to our website,
which encrypts all the information sent from your
PC.
We delete all credit card details
from the website upon the completion of an order,
and therefore retain credit card details for the
shortest possible time.
Please note that while Paulinebooks.com.au
best endeavours to protect all such information
at all times, we do not accept any responsibility
for unauthorised access to the information.
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How to Order an Item What
is the shopping cart and how does it work?
The shopping cart holds all the items that you
are ordering. You can keep adding or deleting
items from the shopping cart until you go to the
checkout.
How do I put
my selected items into the shopping cart?
Each time you find an item you would like to buy,
simply click ‘Add to Cart’, and the
book will be placed in your shopping cart. You
can then click ‘Continue Shopping’
and continue to browse the site. The books you
have put in your shopping cart will remain there,
should you continue to browse for more titles.
How do I update
my changes to the shopping cart?
Every time you add a book to your shopping cart
using the ‘Add to Cart’ button, it
will appear on your order page (simply ‘View
Shopping Cart’). If you would like to change
the quantity of an item in your shopping cart
simply type the correct number in the ‘Qty’
column and click the ‘Update’ button.
Do I have to
buy every book I put in the shopping cart?
No. If you would like to delete an item from your
order, simply click the ‘Delete’ button
found next to the item you wish to remove from
your order.
How do I place
my final order?
When you have added all the titles you would like
to buy to your shopping cart, click ‘Check
Out’ and complete the personal information
required on the following pages.
Can I pay for
my order without transmitting my credit card details?
Yes. You can pay for your order by contacting
our physical store nearest to you and providing
us with your credit card details over the phone
(02 9264 8630) or by fax (02 9261 8276). We can
also invoice your customer account.
When we have received your credit
card payment, your order will be processed and
the books dispatched to your nominated address.
Customers outside Australia
please note: all orders are payable in
Australian dollars ($AUD).
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Shopping Cart Problems
If you are experiencing problems
with our shopping cart (for example, you are adding
books to the shopping cart but it still displays
as empty), this may be for either of two reasons:
1. Your browser is not configured
to accept cookies (click here for more information
about cookies).
2. You need to click the ‘Refresh’
or ‘Reload’ button on your browser
to update your screen.
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How to Search for a Title
There are two main ways to search
for a title, either by using the ‘Quick
Search’ or ‘Advanced Search’.
Both search options are found on the top right-hand
corner of the paulinebooks.com.au
homepage.
Using the Quick
Search
If you know all or even a few of the words in
the title you are searching for, or alternatively,
the author or artist’s first name or surname,
simply type this information into the Quick Search
space provided and click on ‘Go’.
The search will produce a list
of items in our database which have titles that
include a combination of all the words you entered
into the search field. For example, if you enter
‘history’ and ‘popes’,
the search results would include ‘Compact
History of the Popes’, but not ‘Acting
through History’ or ‘Chronicle of
the Popes’.
Quick Search will carry out an
‘either/or’ search query if ‘or’
is placed between the words submitted. For example,
if you enter ‘history or popes’ the
search results would include ‘Acting through
History’, ‘Chronicle of the Popes’
and ‘Compact History of the Popes’.
Using the Advanced
Search
The PB&M ‘Advanced Search’ allows
you to search our database using one or a combination
of 5 search criteria.
1. General
Hints
Do not use punctuation, e.g. full stops (.),
dashes or hyphens (-), strokes, colons (:),
or accents in any of the search fields.
The search fields are not case-sensitive, so
you may enter any words in all upper-case (capital
letters), or lower-case, or in a combination
of upper and lower case, and the results presented
will not be affected.
2. Search
Using Multiple Fields
The PB&M Advanced Search allows you to refine
your search by adding specific search criteria
to more than one search field at a time. You
may enter or select search criteria in any or
all of these fields: Author/Artist, Title, Description
or Category. As an ISBN is a unique number only
ever assigned to a single book, it is not possible
to enter additional search criteria if you choose
to search by ISBN.
For more search tips click
here.
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Payment Options
Paulinebooks.com.au accepts the
following methods of payment:
• Credit card (Visa card,
Master card and Bank card)
• Invoice to customer account
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Returns
Our returns
policy
We will accept returns and offer to exchange goods
up to 14 days after you receive your order. Any
items returned to us for exchange must be in their
original condition and must be accompanied by
proof-of-purchase (tax invoice). Audio visuals
items, computer software and posters can not be
returned.
Please note that we exchange
but do not refund.
Initial delivery charges will
only be refunded if the books you are returning
are not the books you ordered; that is, if you
received the books as a result of our error.
Please wrap items securely before
returning or deliver personally to one of our
physical book centres; items damaged in transit
will not be accepted for exchange.
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Book Availability and Information
Is my title
available now?
The vast range of titles listed on Paulinebooks.com.au
are available in stock, however some items may
be out of stock at the time you place your order.
If you urgently require an item, please confirm
its availability by contacting [email protected].
What if I can’t
find the book I’m looking for?
If you are unable to find the book you’re
looking for – it may be out of print or
just hard to find, please contact [email protected].
Can you tell
me more about a title?
We regularly update our site with the latest new
titles and featured titles in various categories.
These titles will usually appear with the corresponding
cover image, ISBN (the international standard,
unique identifier or a particular edition of a
particular book), publisher, binding, description,
and if available, staff or customer reviews.
Many other titles on our site
also have cover images and descriptions (‘more
info’), but where these do not appear, all
we can provide is the information that appears
on-screen for any title. We are working hard to
bring you more reviews, descriptions and cover
images, in short, more information about every
item we stock.
Please note that while Pauline
Books & Media makes every effort to provide
accurate and up-to-date information about each
title in our database, we do not give any warranty
as to the reliability, accuracy or completeness
of the information contained in the item description
(‘more info’), nor do we accept any
responsibility arising in any way (including negligence)
for errors in, or omissions from, the contents
of item descriptions.
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Delivery Information
How much do you charge for delivery,
and do you ship overseas?
1. Delivery
within Australia
Delivery charges depend on the parcel weight and
delivery location. Delivery charges include GST.
If you require confirmation of delivery charges
please request this in the comments box of your
order.
2. Delivery
outside Australia
Delivery to any destination outside Australia
depends on the delivery method selected, weight
of the parcel and country of destination; delivery
outside of Australia is exclusive of GST. If you
require confirmation of delivery charges please
request this in the comments box of your order.
How long will
it take to receive my order?
If items are in stock, your order will generally
be despatched the same day. The actual time of
delivery will depend on the service of Australia
Post.
If you order multiple books and
they are not all in stock, we will advise you
of their anticipated arrival times, and seek your
delivery instructions.
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Pricing & GST
Prices on the website and in
our physical book centres may differ. Prices shown
on the website apply to goods purchased online.
Please check the price with the store before making
purchases in store.
What does Paulinebooks.com.au
do about changes in price?
Occasionally an item is mis-priced on the website
or is out of stock at the time of ordering and
comes into stock at a new price. Before dispatching
your order, we check the prices of items. If the
item’s price is lower than our price as
displayed on our website, we charge you the lower
amount and send you the book. If the item’s
price is higher than the price displayed on our
website, we contact you for instructions before
sending you the item.
All prices are in Australian
dollars $AUD and include GST.
Overseas customers are not charged
GST on their order.
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Pauline Books & Media’s
Mailing Lists
To subscribe to one of our mailing
lists, click on ‘Mailing List’ at
the top of the PB&M homepage. Enter your email
address in the space provided and click ‘Submit’.
You will then be asked to indicate the mailing
list to which you would like to subscribe: general
or schools.
General Mailing
List
A weekly New Titles newsletter will be sent to
your email address, including a list of new titles,
title blurb and cover image.
Schools Mailing
List
A New Titles newsletter will be sent periodically
to your email address, including a list of new
titles, a title blurb and cover image.
If you would like to change the
mailing list to which you belong, click on ‘Mailing
List’ at the top of the PB&M homepage,
insert the email address subscribed to the list
and click ‘manage’. You will then
be able to select your preferred mailing list.
Note that it is possible to subscribe
to more than one mailing list.
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Contact Us
Follow this link for our contact
details and Opening Hours.
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