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Working with Difficult People: Handling the Ten Types of Problem People Without Losing Your Mind
Category: Books > Psychology > Psychology Books
Author/Artist: AMY COOPER HAKIM, MURIEL SOLOMON
ISBN / ID: 9780143111870
Publisher: Penguin Books
Binding: PAPERBACK
Price: AU$29.99
  
Description: This guide details specific techniques for handling difficult people in the workplace, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers.

It then presents helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
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